Skip to main content
A student learns a how to prepare canvas from a local woman.

Emergency Response

In case of emergency, 

  1. Call your local emergency response number for immediate assistance. 
  2. Contact CISI (Cultural Insurance Services International) Team Assist line (24/7): 1-312-935-1703, collect calls accepted, or email
  3. UMD's police department (24/7):  301-405-3333.  UMPD will contact Education Abroad emergency response staff on your behalf.
  4. Education Abroad (business hours):  301-314-7746


AlertTravelerAlert Traveler logo

UMD students, faculty, and staff participating in study abroad programs have access and are strongly encouraged to use the AlertTraveler (AT) phone app for the duration of their study abroad experience.  AT is a very important part of the health and safety network of resources in place to support the wellbeing of all participants on study abroad programs.  The app is available for download to iOS or Android mobile devices.  Participants are eligible to download AT 60 days from your MyEA itinerary’s start date.

Benefits of AlertTraveler:

  • Safety alerts. AlertTraveler (AT) keeps you informed of health, safety and security issues specific to your travel locations. AT uses your MyEA itinerary to send country and city specific safety and security alerts and intelligence. 
  • Enable location services. Enabling location services on your mobile device allows AT to send  targeted alerts based on your GPS location, down to the city level. We strongly encourage travelers to enable location services. Doing so provides you with AT’s optimal service – putting timely, location specific health, safety and security information at your fingertips immediately.
  • Request Help
  • Safety check-in. Another important feature of the app is the instant check-in option.  This helps Education Abroad quickly reach out to you when emergencies arise to see if you are okay or if you need assistance. You can also proactively request help in emergencies.  
  • Other features. Other helpful features include info pages on security, local 911 equivalent numbers, travel logistics, political conditions, health advisories, and culture.

Need more information?

The following brief videos (1 to 2 minutes long) demonstrate the app’s functions and show how to activate it:

For more information about AT you can access frequently asked questions, or take a look at the app’s user guide.

More Emergency Resources

Crisis Hotlines

U.S. Government Resources

  • The Office of Overseas Citizen Services in the State Department's Bureau of Consular Affairs may be reached for assistance with emergencies at 1-888-407-4747, if calling from the U.S. or Canada, or 202-501-4444, if calling from overseas
  • Consular personnel at U.S. Embassies and Consulates abroad and in the U.S. are available 24 hours a day, 7 days a week, to provide emergency assistance to U.S. citizens. Contact information for U.S. Embassies and Consulates appears on the Bureau of Consular Affairs website(link is external).
  • State Department's Citizen's Overseas Emergency Center: 202-647-5225.


Back to Top